Information zu Buchung und Stornierung

Check in: from 3:00 until 5:00 pm
Check out: until 10:00 am - Check out Appartements Janach: until 9:00 am

Please contact us if you arrive after 5:00 pm.
To confirm your booking we ask a prepayment of 40%.

 

On request it is allowed to bring your pet in our apartments.
There is to pay an extra cleaning fee at the end of your stay.



In case of cancellation, the AGBH (General Terms an Conditions of business for the Hotel Industry) apply to our establishment:
https://www.wko.at/Content.Node/branchen/oe/Hotellerie/AGBH_englisch.pdf

Our conditions in case of cancellation:

  • You may cancel your booking without charge up to 3 months prior to your arrival
  • From 3 months up to 1 month prior to your arrival, that cancellation fee is 40% of the cost of the booking
  • From 1 month up to 8 days prior to your arrival, that cancellation fee is 70% of the cost of the booking
  • When you cancel during the last week before you arrive we will invoice you 90% of the cost of your booking,
  • on late arrival and early departure 100%.

 

For the upcoming winter season (04.12.2020 – 05.04.2021) we have relaxed our cancellation policy for all new and existing bookings.

  • You may cancel your booking without charge up to 30 days prior to your arrival.
  • From 29 days up to 14 days prior to your arrival, that cancellation fee is 40% of the cost of the booking.
  • From 13 days up to 7 days prior to your arrival, that cancellation fee is 70% of the cost of the booking.
  • From 6 days prior to your arrival, on early departure and late arrival we will invoice you 100%.

In case of travel restrictions (closed borders) or lockdown, which make a trip or a stay impossible, a free of charge cancellation is possible any time.


Please kindly note that for travellers coming from over 30 countries to Austria, the Austrian government has issued a travel warning. Please kindly ensure to inform yourself about the current rules for your country of destination, as you would be required to show a negative COVID-19 test when crossing the border into Austria. Please check this link where you can find the list of countries with COVID-19 travel warning by the Austrian ministry of Foreign Affairs (currently only available in German).
In case you require a COVID-19 test for your return or for crossing the border into your home country, we can support you in obtaining such a test at our local facilities (at own costs).

We recommend to stipulate a travel insurance with the European Travel Insurance company, which also covers cancellations and abruption of trips based on a COVID-19 infection. With the European Travel Insurance you can also contract the insurance belayed, in this case the shelter starts on day 10 after conclusion. You can find details of the special Corona cover despite the pandemic and at no extra charge here: https://www.europaeische.at/en/service/travelmagazine/article/covid-19-information-on-travel-insurance
Here you can conclude the insurance easy and online: https://hotel.europaeische.at/index.php?key=plus&AGN=10009056

As at 10th November 2020.
Errors excepted and subject to modifications.

 

 

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